Issue details

Serco Contract Review

Following a review of the financial and service performance of the Serco Waste and Cleansing contract, a clearer performance regime is proposed that provides greater value for money, improves service quality and is based on the principles of risk and reward.

Decision type: Key

Reason Key: Expenditure/Income over £5m & policies or new income, reserves use, overspend over £300K;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Report access: Open report with exempt appendix;

Decision due: 9 Jan 2012 by Cabinet

Lead member: Deputy Leader (with responsibility for Children and Education)

Department: Residents Services Department

Contact: Sue Harris Email: Sue.Harris@lbhf.gov.uk Tel: 020 8753 4295.

Consultation process

Meetings via a project board

Consultees

Serco contractors and in-house officers as appropriate

Decisions

Agenda items

Background papers

  • Serco contract documentation