Decision details

Following a review of the financial and service performance of the Serco Waste and Cleansing contract, a clearer performance regime is proposed that provides greater value for money, improves service quality and is based on the principles of risk and reward.

That, in order to improve service delivery cost effectiveness, the following actions be approved:

(i)         To implement a clearer performance framework within the Serco contract that rewards improved outputs and penalises poor service delivery, as outlined in paragraph 2.1 of the report and Appendix 1.

(ii)        To undertake a review of current client and contractor performance management to ensure a streamlined approach that delivers MTFS savings and better service quality.

(iii)       That delegated authority be given to the Cabinet Member for Residents Services, in consultation with the Executive Director of Environment, Leisure and Residents Services, to agree a mechanism and targets that ensure sustained  and improved cleanliness and other contract standards over the next three years.

(iv)       To vary the contract to allow for the potential to include the clinical waste service as outlined in paragraph 2.2 of the report.