Issue details

AWARD OF CONTRACT FOR INDEPENDENT NHS COMPLAINTS ADVOCACY SERVICE

 

 

The Health and Social Care Act 2012 transfers the remit and funding to local authorities to commission NHS Complaints Advocacy. The new service is required to be in place from 1st April 2013. The Cabinet is asked to approve the award of a call-off contract with the preferred supplier, Voiceability Advocacy, to supply a complaints advocacy service under a framework contract set up by London Borough of Hounslow. As the value of the contract exceeds £100k it is a Key Decision requiring Cabinet approval.

Decision type: Key

Reason Key: Expenditure/Income over £5m & policies or new income, reserves use, overspend over £300K;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 03/04/2013

Report access: Open;

Decision due: 8 Apr 2013 by Cabinet

Lead member: Cabinet Member for Adult Social Care and Health

Department: The Environment department

Contact: David Evans Email: david.evans@lbhf.gov.uk Tel: 020 8753 2154.

Decisions

Agenda items

Documents

  • AWARD OF CONTRACT FOR INDEPENDENT NHS COMPLAINTS ADVOCACY SERVICE  

Background papers

  • Framework Agreement for the Independent NHS Complaints Advocacy Service. London Borough of Hounslow.