Decision details

Award of contract for independent NHS compaints advocacy service

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

The Health and Social Care Act 2012 transfers the remit and funding to local authorities to commission NHS Complaints Advocacy. The new service is required to be in place from 1st April 2013. The Cabinet is asked to approve the award of a call-off contract with the preferred supplier, Voiceability Advocacy, to supply a complaints advocacy service under a framework contract set up by London Borough of Hounslow. As the value of the contract exceeds £100k it is a Key Decision requiring Cabinet approval.

Decision:

1.            That the Council calls off from a framework agreement for the provision of an independent NHS Complaints Advocacy Service let by the London Borough of Hounslow and enters into a contract with the preferred supplier, Voiceability Advocacy (Charity number 1076630), for two years (with options to extend for a third and then fourth year), be approved.

 

2.            That delegated authority be given to the Tri-borough Director for Adult Social Care in consultation with the Bi-borough Director of Law to finalise the contract arrangements, be approved.

Report author: David Evans

Publication date: 10/04/2013

Date of decision: 08/04/2013

Decided at meeting: 08/04/2013 - Cabinet

Effective from: 15/04/2013

Accompanying Documents: