1. To carry out a competitive tender exercise for a new customer portal, E form, CRM platform to award a new contract for 3 years with an optional 1-year extension.
2. To note that the annual contract cost has been estimated at £180k, making a total value of £720k. This is based on the current costs of Granicus, and these figures are only used as an indicative cost. Price will have a heavy weighting when evaluating any bidders.