Decision details
Procurement strategy of a Portal, E forms & CRMM system
PDF 31 KBDecision Maker: Cabinet Member for Finance and Reform
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Purpose:
This report sets out the procurement strategy
for a competitive tender for a customer portal, E form, CRM
platform. The current contract is with Granicus-Firmstep Limited
and has been in place since 2019, which is due to expire in October
2024.
Decision:
1. To carry out a competitive tender exercise for a new customer portal, E form, CRM platform to award a new contract for 3 years with an optional 1-year extension.
2. To note that the annual contract cost has been estimated at £180k, making a total value of £720k. This is based on the current costs of Granicus, and these figures are only used as an indicative cost. Price will have a heavy weighting when evaluating any bidders.
Reasons for the decision:
A competitive tender exercise will enable the council to ensure procurement of the best IT platform, taking advantage of advances in the industry and ensuring we remain ruthlessly financial efficient.
Alternative options considered:
Consideration has been given to implement the 2 year contract extension within the current Granicus-Firmstep. However, as previously stated it is felt more prudent to hold a competitive tender process to ensure we get the best platform and best value for money.
Publication date: 30/11/2023
Date of decision: 28/11/2023
Effective from: 06/12/2023
Accompanying Documents: