Award a contract to the successful third-party
partner to deliver the provision of the contact centre platform
including CRM, low-code, and AI capabilities
Decision type: Key
Reason Key: Expenditure/ Income - Revenue between £500,000 and £5m and Capital between £1.5m and £5m;
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 22/12/2025
Report Type: Cabinet Member Decision;
Decision due: January 2026 by Cabinet Member for Finance and Reform
Lead member: Cabinet Member for Finance and Reform
Lead director: Executive Director of Finance and Corporate Services
Department: Finance and Corporate Services
Contact: Hina Jethwa Email: hina.jethwa@lbhf.gov.uk Tel: 07776 672618.