The council’s current contract for the
provision of the contact centre applications is due to expire on
1st March 2026. To ensure continuity of telephony support services,
a procurement exercise must be undertaken to appoint a supplier for
the services currently provided under the existing
contract.
Decision type: Key
Reason Key: Expenditure/ Income - Revenue between £500,000 and £5m and Capital between £1.5m and £5m;
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 11/09/2025
Report Type: Cabinet Member Decision;
Decision due: 17 Oct 2025 by Cabinet Member for Finance and Reform
Lead member: Councillor Rowan Ree, Cabinet Member for Finance and Reform Rowan.Ree@lbhf.gov.uk
Department: Finance and Corporate Services
Contact: Hina Jethwa Email: hina.jethwa@lbhf.gov.uk Tel: 07776 672618.