Issue details

Contract Award for Out of Hours Joint Telephone Handling Service

A Key Decision report, effective from 27 September 2024, was made to continue participating in the Joint Out of Hours (OOH) Partnership with Ealing Council as the Lead Authority. This decision involved evaluating tenders for a contract for an Out of Hours Joint Telephone Handling Service. A comprehensive competitive dialogue procurement process was conducted, examining all commercial and technical aspects.

Decision type: Key

Reason Key: Expenditure/ Income - Revenue between £500,000 and £5m and Capital between £1.5m and £5m;

Decision status: Recommendations Approved (subject to call-in)

Wards affected: (All Wards);

Notice of proposed decision first published: 11/06/2025

Report Type: Cabinet Member Decision;

Decision due: July 2025 by Cabinet Member for Finance and Reform

Lead member: Cabinet Member for Finance and Reform

Department: Finance and Corporate Services

Contact: Ashley Bryant Email: ashley.bryant@lbhf.gov.uk.

Decisions