Hammersmith & Fulham (H&F) Careline is
a critical emergency alarm receiving service, safeguarding
approximately 3,000 residents, primarily comprising elderly and
vulnerable individuals within the borough. Jontek’s platform,
Answerlink, is the current provider of the Careline Alarm Receiving
Centre Platform (ARC) used by H&F Careline to manage and
respond to calls and emergency alerts from residents, including
telecare.
The decision is to direct award to Jontek to provide
Answerlink.
Decision type: Key
Reason Key: Expenditure/Income above £300K - Revenue up to £500k and Capital up to 1.5m;
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 02/08/2024
Report Type: Key Decision;
Decision due: October 2024 by Executive Director of People
Lead member: Cabinet Member for Adult Social Care and Health
Lead director: Executive Director of People
Department: People Department
Contact: Jessie Ellis Email: Jessie.Ellis@lbhf.gov.uk.