Issue details

Direct Award to Jontek for the Careline Alarm Receiving Centre Platform

Hammersmith & Fulham (H&F) Careline is a critical emergency alarm receiving service, safeguarding approximately 3,000 residents, primarily comprising elderly and vulnerable individuals within the borough. Jontek’s platform, Answerlink, is the current provider of the Careline Alarm Receiving Centre Platform (ARC) used by H&F Careline to manage and respond to calls and emergency alerts from residents, including telecare.

The decision is to direct award to Jontek to provide Answerlink.

Decision type: Key

Reason Key: Expenditure/Income above £300K - Revenue up to £500k and Capital up to 1.5m;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 02/08/2024

Report Type: Key Decision;

Decision due: November 2024 by Executive Director of People

Lead member: Cabinet Member for Adult Social Care and Health

Lead director: Executive Director of People

Department: People Department

Contact: Jessie Ellis Email: Jessie.Ellis@lbhf.gov.uk.