This report sets out the procurement strategy
for a competitive tender for a customer portal, E form, CRM
platform. The current contract is with Granicus-Firmstep Limited
and has been in place since 2019, which is due to expire in October
2024.
Decision type: Key
Reason Key: Expenditure/Income - Revenue between £500,000 and £5m and Capital between £1.5m and £5m;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 13/10/2023
Report access: Open;
Report Type: Key Decision;
Decision due: November 2023 by Cabinet Member for Finance and Reform
Lead member: Cabinet Member for Finance and Reform
Department: Corporate Sevices
Contact: Darren Persaud Darren.Persaud Email: @lbhf.gov.uk.