Issue details

Procurement strategy of a Portal, E forms & CRMM system

This report sets out the procurement strategy for a competitive tender for a customer portal, E form, CRM platform. The current contract is with Granicus-Firmstep Limited and has been in place since 2019, which is due to expire in October 2024.

Decision type: Key

Reason Key: Expenditure/Income - Revenue between £500,000 and £5m and Capital between £1.5m and £5m;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 13/10/2023

Report access: Open;

Report Type: Key Decision;

Decision due: November 2023 by Cabinet Member for Finance and Reform

Lead member: Cabinet Member for Finance and Reform

Department: Corporate Sevices

Contact: Darren Persaud Darren.Persaud Email: