Issue details

Netcall contract March 2023

The contract for the council's main call management platform, Netcall, is coming to an end in March 2023 and needs to be renewed to maintain operational service.

Decision type: Key

Reason Key: Expenditure/Income above £300K - Revenue up to £500k and Capital up to 1.5m;

Decision status: Recommendations Approved

Notice of proposed decision first published: 13/01/2023

Report access: Open report with exempt appendix;

Report Type: Key Decision;

Decision due: 25 Mar 2023 by Cabinet Member for Finance and Reform

Lead member: Cabinet Member for Finance and Reform

Department: The Economy department

Contact: Ramanand Ladva, Project Manager, IT Email: Tel: 07493864847.