Issue details

Outcome of Out of Hours Service Review - Proposal to Transfer Service to HFBP and the Rochdale Contact Centre

Delivery of efficiency savings and service improvements in relation to the Council’s out of hours initial point(s) of contact - Duty officers.

Decision type: Key

Reason Key: Expenditure/Income over £5m & policies or new income, reserves use, overspend over £300K;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Report access: Open report with exempt appendix;

Decision due: 14 Oct 2010 by Cabinet

Lead member: Deputy Leader (with responsibility for Children and Education)

Department: Residents Services Department

Contact: David Page Email: david.page@lbhf.gov.uk Tel: 020 8753 2125.

Consultation process

Via SRT and departmental DMT

Consultees

RSD, ENV, CS, CHS, F

Decisions

Agenda items

Documents

  • Options appraisal