The H&F website was transformed when relaunched in early 2005 with the implementation of the new content management system. Over the last four years, there have been changes and improvements to the website but, despite winning an award for parking permit renewals, it has received no significant improvement overall. This report specifies a number of transactional and usability improvements to the website which would considerably improve service to residents and deliver efficiencies.
Decision type: Key
Reason Key: Expenditure/Income over £5m & policies or new income, reserves use, overspend over £300K;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: 8 Feb 2010 by Cabinet
Lead member: Leader of the Council
Department: Finance Department
Contact: Jackie Hudson Email: Jackie.Hudson@lbhf.gov.uk Tel: 020 8753 2946.
Consultation process
Channel strategy and Strategic programme
management boards - Paper submitted to the groups
Consultees
H&F Bridge Partnership