Issue details

Bi-borough Customer Access Programme - Resourcing Request

To agree funding to establish a programme team to design and implement a bi-borough customer access programme which includes creating a bi-borough customer services function (part of the Tri-borough Corporate Services portfolio) and to drive digital service delivery. The development of digital services and efforts to drive channel shift and digital adoption will underpin how we will continue to deliver high quality services whilst reducing costs.

Decision type: Key

Reason Key: Expenditure/Income over £5m & policies or new income, reserves use, overspend over £300K;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 07/03/2014

Report access: Open;

Decision due: 28 Apr 2014 by Cabinet

Lead member: Deputy Leader (with responsibility for Children and Education)

Department: Finance Department

Contact: Jane West, Director of Finance and Corporate Services Tel: 0208 753 1900.

Decisions

Agenda items

Documents

  • Bi-borough Customer Access Programme - Resourcing Request  

Background papers

  • Corporate Services Portfolio reports