To agree funding to establish a programme team
to design and implement a bi-borough customer access programme
which includes creating a bi-borough customer services function
(part of the Tri-borough Corporate Services portfolio) and to drive
digital service delivery. The development of digital services and
efforts to drive channel shift and digital adoption will underpin
how we will continue to deliver high quality services whilst
reducing costs.
Decision type: Key
Reason Key: Expenditure/Income over £5m & policies or new income, reserves use, overspend over £300K;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 07/03/2014
Report access: Open;
Decision due: 28 Apr 2014 by Cabinet
Lead member: Deputy Leader
Department: Finance Department
Contact: Jane West, Director of Finance and Corporate Services Tel: 0208 753 1900.