This paper identifies the opportunity to create the IT infrastructure that will allow Council staff (outside of the contact centre located in Rochdale) who deal with telephone calls in localised call centres (eg. H&F Direct, Smart HR, Parking and H&F Advice) to take these call from remote locations (including their homes) rather than Council buildings.
Decision type: Key
Reason Key: Affects 2 or more wards;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Report access: Open;
Decision due: 21 May 2012 by Cabinet
Lead member: Leader of the Council
Department: Finance Department
Contact: John Cordani Email: john.cordani@lbhf.gov.uk Tel: 020 8753 1318.
Consultation process
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Consultees
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