Issue - decisions

Contract Award for Out of Hours Joint Telephone Handling Service

09/07/2025 - Contract Award for Out of Hours Joint Telephone Handling Service

To award a contract of up to 7 years (5+1+1) to the preferred supplier, Capita Business Services Ltd, following the conclusion of a detailed and thorough competitive dialogue procurement, which investigated all commercial and technical aspects, at a total cost to the Council over the 7-year term estimated at £1,102,500. (£147,000 per annum paid to the supplier, plus, £10,500 cost per annum paid to the Lead Authority).