Issue - decisions

It is recommended that the Cabinet Member:

1.         Notes that Appendix 1 in this report is exempt from disclosure on the grounds that it contains information relating to the financial or business affairs of a particular person (including the authority holding that information) under Paragraph 3 of Schedule 12A of the Local Government Act 1972.

2.         Approves the use of the direct award procedure using the NHS Commercial Solutions framework relating to Patient Healthcare Communications and Related IT Services as the means of procuring contact centre technologies, licenses, services, and support from 1^st March 2023 to 27^th February 2026.

3.         Approves the direct award for the purchase of the above contact centre technologies, licenses, services, and support from 1^st March 2023 to 27^th February 2026, from Netcall Technology LTD using the above framework.

4.         Approves the total funds required, over 3 years, for the purchase of Netcall technologies, licenses, services, and support as set out in exempt Appendix 1, to be funded from the existing Digital Services operational budget.