1. That the customer experience on the H&F website be significantly improved by providing the ability for residents to transact with direct access to their council tax account, and/or their housing benefits account, together with the ability to complete a visitor parking permit application. This project will also deliver radical improvement in personalisation, accessibility and usability for customers using the website.
2. To recommend that capital investment of £600,000 be allocated for website improvements from the Invest to Save Fund.
3. To note the ongoing net revenue savings of £21,620 per annum in year one rising to £71,557 per annum by year three, to be built into the council’s Medium Term Financial Strategy.
4. To approve that the Invest to Save Fund be topped up with a £1m transfer from the Housing Benefit Reserve.