That approval be given to funding of £160,000 (LBHF) from the Efficiency Projects Reserve and £115,000 (RBKC) from the Transformation Reserve to resource a Bi-borough Customer Access Programme that aims to deliver £475,500 (LBHF) and £427,500 (RBKC) recurrent savings (i.e. savings from annual running costs) from April 2015; and to note that as the programme becomes more defined it will identify further significant savings from Bi/Tri-borough working, from better demand management and from robust, cost effective digital service delivery (an overview of the resource requirement is outlined in Appendices A and B.)