Issue - meetings

1.    To approve the divergence from the Integrated Management Systems Procurement Strategy and Business Case approved by it in January 2018 to permit separate tendering of Lot 1, use of the restricted procedure and adoption of the award criteria referred to in paragraph 5.2 below.

2.    To delegate authority to award the contract to the Director of Residents’ Services, in consultation with the Cabinet Member for Finance and Commercial Services.

3.    To approve the implementation of the Self Service solution in respect of the planned phases to replace the current solution and provide an enhanced digital platform.

4.    Following completion of the implementation phases to enable rollout of the Self Service digital platform to other service areas at the discretion of the Council. These “optional services” will be defined under the Contact Channel Improvements programme and will be subject to full business cases and further decision papers.

5.    Additional areas of Authority Services that may use the self service solution during the Contract term include without limitation:

§  Revenues and Benefits (where not covered by Phase one or Phase 2)

§  Environmental Services

§  Parking

§  Housing

§  Adult Social Care

§  Children’s

§  Human Resources