Issue - meetings

This report seeks approval for amendments to the expenditure profile of the Mitie repairs contract.

Councillor Homan stated that the Mitie repairs contract was an inherited 10-year contract which had considerable customer dissatisfaction. This proposal for amendments to the expenditure profile of the contract would bring improvements to the service.

The Leader stated that this was an indication of some inherited contracts. This one was a lengthy contract and residents were still not satisfied with the service.

RESOLVED:

1.    To agree a reduction in the frequency of property condition surveys from every year to every two years.

2.    To agree more resources for additional repair appointments.

3.    To agree the continuation of Rant N Rave repairs satisfaction surveys for 22 months including enhancements to the system.