Issue - meetings

Strategic review of the Council's Corporate Complaints Policy

Meeting: 11/02/2013 - Cabinet (Item 151)

151 Strategic review of the Council's Corporate Complaints Policy pdf icon PDF 52 KB

Additional documents:

Minutes:

1.                  That the new Corporate Complaints Policy be approved and implemented with effect from 1 April 2013.

 

2.                  That the new model for managing Stage 2 complaints be agreed and implemented for all Stage 2 complaints recorded after 31 March 2013.