Issue - meetings
Strategic review of the Council's Corporate Complaints Policy
Meeting: 11/02/2013 - Cabinet (Item 151)
151 Strategic review of the Council's Corporate Complaints Policy 
PDF 52 KB
Additional documents:
- Item 7a - Strategic Review of Corporate Complaints Policy BC 14th January 2013 doc, item 151
PDF 51 KB
- Item 7 b - Revised BHF Corporate Complaints Policy APPENDIX, item 151
PDF 75 KB
- Item 7c - BACKGROUND DOC Strategic Review of Corporate Complaints Policy BC 14th January 2013 doc, item 151
PDF 32 KB
Minutes:
1. That the new Corporate Complaints Policy be approved and implemented with effect from 1 April 2013.
2. That the new model for managing Stage 2 complaints be agreed and implemented for all Stage 2 complaints recorded after 31 March 2013.