Decision details

Extension of call off contract for the ICT Service desk

Decision Maker: Cabinet Member for Finance and Reform

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To extend the current ICT Service Desk contract with Agilisys Limited



1.    To approve that Appendices A and B are not for publication on the basis that they contain information relating to the financial or business affairs of any particular person (including the authority holding that information) as set out in paragraph 3 of Schedule 12A of the Local Government Act 1972 (as amended).


2.    To approve the award to Agilisys Limited of a two-year permitted extension to the existing call off contract from the Information Technology and Communications Services’ framework for ‘Service Desk’.   The total value of the contract to date is £2.7m. The estimated minimum value of this 2-year extension is £1,023,996.


Reasons for the decision:

1.         The recommended contract extension offers the best value for money for the council by maximising the use of services and processes developed in the initial term.


2.         The proposed extension period will enable the council to update its strategy for the service desk, carry out a full procurement for a replacement service and then transition into the new contractual arrangements.


Alternative options considered:

As described in the report.

Publication date: 25/03/2022

Date of decision: 24/03/2022

Effective from: 30/03/2022

Accompanying Documents: