Decision details

Recommendations on Out of Hours Call Centre Services to call off from Pan London framework.

1.            That the Council serves six months' notice before 1 April 2017 to terminate the contract in part in relation to the Out of Hours component of the current contract with Agilisys Ltd and negotiate a contract price for the second year for the Day Time contact centre component only.

2.            That the Council calls off the Pan London Framework Agreement for Out of Hours Call Handling set up by the London Borough of Ealing and award a contract to General Dynamics Information Technology Ltd (GDIT) for one year and two months commencing on 1 August 2017. 

3.            That the Cabinet delegates authority to the Director for Resident and Business Satisfaction, in consultation with the Cabinet Member of Commercial Revenue and Resident Satisfaction, to award a call-off contract under the new Pan London Framework for Out of Hours Call Handling for a period of six years with the option to extend for a further period of 2 years which may be exercised annually