Decision details

INDEPENDENT HEALTH COMPLAINTS ADVOCACY SERVICE (IHCAS)

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

The Independent Health Complaints Advocacy Service is a statutory client centred, flexible service that supports and empowers anyone who wishes to resolve a complaint about healthcare commissioned and/or provided by the NHS in England.

Decision:

1          To approve the procurement strategy outlined in this report for the Council to access the independent health complaints advocacy service (IHCAS) from 1 April 2017 at an estimated cost (for H&F) of £142,032 for the four-year period. This figure includes a proposed fee of £2,306, payable to Southwark Council for carrying out the procurement exercise.

 

2          That delegated authority be given to the Executive Director for Adult Social Care and the Bi-Borough Director of Law, in consultation with the Cabinet Member for Health and Adult Social Care, to finalise the contract arrangements.

 

Report author: Steven Falvey

Publication date: 07/02/2017

Date of decision: 06/02/2017

Decided at meeting: 06/02/2017 - Cabinet

Effective from: 13/02/2017

Accompanying Documents: