Decision details

Contract Award - Translation and Interpretation Services

Decision Maker: Cabinet Member for Children and Education

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To procure and and award one corporate contract for the wider council's use of Translation and Interpretation Services.


To approve the award of a contract for translation and interpretation services to DA Languages for the period 1st June 2023 – 31st May 2026, for the sum of £545,527.65. An optional extension for a further two years is included, bringing the total contract value to £909,212.74.

Reasons for the decision:

Whilst there is no legal obligation for the local authority to provide translation or interpreting services, the Council has a responsibility to tackle discrimination and advance equality of opportunity under the Public Sector Equality Duty (2011) included within the Equality Act 2010. Part of this is ensuring that the provision of information and services is accessible and that residents are communicated with effectively. Hammersmith and Fulham Council makes use of interpreters in a wide variety of settings to deliver statutory services and ensure that residents are able to receive appropriate support.

Alternative options considered:

Officers have undertaken a mini-competition using the Crown Commercial Service (CCS) framework for Language Services Lot 5g: Regional Managed Service – London via the CapitalESourcing portal. CCS is an established organisation that creates frameworks to enable Local Authorities and other public sector services to access already developed markets. Quotes have been evaluated and moderated by a selected panel, including representation from across the Council – Children’s Services, Adult Social Care, Housing, Community Safety and Refugee Services.


Following evaluation and moderation, it is recommended that DA Languages be appointed the contract for the stated duration.

Publication date: 17/03/2023

Date of decision: 10/03/2023

Effective from: 23/03/2023

Accompanying Documents: