Decision details

Mitie Service Review

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

The report seeks approval for amendments to the expenditure profile for the review of the Mitie contract that delivers the repairs service. This will enable enhancements to the Rant and Rave customer satisfaction system and an improved and better resourced customer appointment arrangements.


Decision:

1.    To agree a reduction in the frequency of property condition surveys from every year to every two years.

 

2.    To agree more resources for additional repair appointments.

 

3.    To agree the continuation of Rant N Rave repairs satisfaction surveys for 22 months including enhancements to the system.

 

Report author: Wendy Reade

Publication date: 12/07/2017

Date of decision: 10/07/2017

Decided at meeting: 10/07/2017 - Cabinet

Effective from: 17/07/2017

Accompanying Documents: