Decision details

Strategic review of the Council's Corporate Complaints Policy

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

The Introduction of a Two Stage Process

Decision:

1.                  That the new Corporate Complaints Policy be approved and implemented with effect from 1 April 2013.

 

2.                  That the new model for managing Stage 2 complaints be agreed and implemented for all Stage 2 complaints recorded after 31 March 2013.

 

Report author: Lyn Anthony

Publication date: 12/02/2013

Date of decision: 11/02/2013

Decided at meeting: 11/02/2013 - Cabinet

Effective from: 18/02/2013

Accompanying Documents: