Issue details

Contract Award Report: Out of Hours call handling

A CMD report to award a five year contract for an Out of Hours call handling services, to provide call handling for emergency housing repairs when the in-house Customer Service Centre is not working (evenings and weekends). The culmination of a six month competitive procurement exercise.

Decision type: Key

Reason Key: Expenditure/Income - Revenue between £500,000 and £5m and Capital between £1.5m and £5m;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 23/06/2020

Report Type: Cabinet Member Decision;

Decision due: 10 Aug 2020 by Cabinet Member for Housing

Lead director: Strategic Director of the Economy Department

Department: The Economy department (former Growth and Place)

Contact: William Shanks Email: Tel: 020 8753 6007.