A CMD report to award a five year contract for
an Out of Hours call handling services, to provide call handling
for emergency housing repairs when the in-house Customer Service
Centre is not working (evenings and weekends). The culmination of a
six month competitive procurement exercise.
Decision type: Key
Reason Key: Expenditure/Income - Revenue between £500,000 and £5m and Capital between £1.5m and £5m;
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 23/06/2020
Report Type: Cabinet Member Decision;
Decision due: 10 Aug 2020 by Cabinet Member for Housing
Lead director: Strategic Director of the Economy Department
Department: The Economy department (former Growth and Place)
Contact: William Shanks Email: email@example.com Tel: 020 8753 6007.