Issue details

Resident Access and Experience Programme

Digital transformation programme for how residents and businesses contact and access the Council

Decision type: Key

Reason Key: Budg/pol framework;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 20/02/2020

Report access: Open report with exempt appendix;

Report Type: Key Decision;

Decision due: 12 Oct 2020 by Cabinet

Lead member: Cabinet Member for Public Services Reform

Lead director: Strategic Director of Environment

Department: The Environment department (former Residents'Services)

Contact: Thea Baillie, Programme Manager Email:, Nicola Ellis Email: Tel: 07776673095.

Reason No Public Access: PART OPEN PART PRIVATE Part of this report is exempt from disclosure on the grounds that it contains information relating to the financial or business affairs of a particular person (including the authority holding that information) under paragraph 3 of Schedule 12A of the Local Government Act 1972, and in all the circumstances of the case, the public interest in maintaining the exemption outweighs the public interest in disclosing the information.

What is the total value of the decision?: No


  • Resident Access and Experience Programme