Issue details

Resident Access and Experience Programme

Digital transformation programme for how residents and businesses contact and access the Council

Decision type: Key

Reason Key: Budg/pol framework;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 20/02/2020

Report access: Open;

Report Type: Key Decision;

Decision due: 12 Oct 2020 by Cabinet

Lead member: Cabinet Member for Public Services Reform

Lead director: Strategic Director for the Environment

Department: The Environment department (former Residents'Services)

Contact: Thea Baillie, Programme Manager Email:, Nicola Ellis Email: Tel: 07776673095.

What is the total value of the decision?: No


Agenda items


  • Resident Access and Experience Programme