Issue details

Officer's Delegate Urgent Decision - Award of contract to Agilisys for the provision of daytime contact centre services for final year

The current contract for provision of the Council's daytime contact centre service expires on 31st October 2019. In August it was apparent that the Council was not in a position to take the service back in-house and various procurement options were investigated. The report details these and gives reasons for a recommended extension of contract to 31st October 2020.

 

Reasons for urgency:

 

The Council is not in a position to take this service in-house from 1st November 2019 and therefore a decision is needed on a contract extension beyond this date.

Decision type: Key

Reason Key: Expenditure/Income - Revenue between £500,000 and £5m and Capital between £1.5m and £5m;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 16/10/2019

Reason for urgency:
The Council is not in a position to take this service in-house from 1st November 2019 and therefore a decision is needed on a contract extension beyond this date.

Anticipated restriction: Part exempt  - View reasons

Report access: Open report with exempt appendix;

Report Type: Key Decision;

Decision due: 25 Oct 2019 by Strategic Director of Environment

Lead member: Leader of the Council

Lead director: Strategic Director of Environment

Department: The Environment department (former Residents'Services)

Contact: Roger Burnett Email: Roger.Burnett@lbhf.gov.uk Tel: 07788 873 275.

Reason No Public Access: PART OPEN PART PRIVATE Part of this report is exempt from disclosure on the grounds that it contains information relating to the financial or business affairs of a particular person (including the authority holding that information) under paragraph 3 of Schedule 12A of the Local Government Act 1972, and in all the circumstances of the case, the public interest in maintaining the exemption outweighs the public interest in disclosing the information.

Decisions