Issue details

Leader's Urgent Decision - Waiver of contracts standing orders and direct award of contract to Agilisys for the provision of daytime Contact Centre services

This report is recommending a direct award to Agilisys to provide continuity of service, while the design and delivery of an in-house Contact Centre is finalised.

 

Reason for Urgency:

The contract with the current provider ends on 31 October 2018. Interdependencies with other corporate programmes and the timing on negotiations with the current supplier has meant that an urgent decision must be made to ensure continuity of service.

Decision type: Key

Reason Key: Income more than £100,000;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 24/10/2018

Reason for urgency:
The contract with the current provider ends on 31 October 2018. Interdependencies with other corporate programmes and the timing on negotiations with the current supplier has meant that an urgent decision must be made to ensure continuity of service.

Report access: Exempt;

Report Type: Key Decision;

Decision due: Before 31 Oct 2018 by Leader of the Council

Lead member: Leader of the Council

Lead director: Director Residents' Services

Department: Residents'Services Department

Contact: Irwant Sidhu Email: Irwant.Sidhu@lbhf.gov.uk.

Reason No Public Access: PRIVATE This report is exempt from disclosure on the grounds that it contains information relating to the financial or business affairs of a particular person (including the authority holding that information) under paragraph 3 of Schedule 12A of the Local Government Act 1972, and in all the circumstances of the case, the public interest in maintaining the exemption outweighs the public interest in disclosing the information.