Public Services Reform Policy and Accountability Committee
Tuesday, 29th January, 2019 7.00 pm

Venue: Courtyard Room - Hammersmith Town Hall. View directions

Contact: David Abbott  Email:

No. Item


Minutes of the meeting and matters arising pdf icon PDF 130 KB

To approve the minutes of the meeting held on 16 October 2018 – and note any matters arising.


Apologies for Absence


Declarations of Interest

If a Councillor has a disclosable pecuniary interest in a particular item, whether or not it is entered in the Authority’s register of interests, or any other significant interest which they consider should be declared in the public interest, they should declare the existence and, unless it is a sensitive interest as defined in the Member Code of Conduct, the nature of the interest at the commencement of the consideration of that item or as soon as it becomes apparent.


At meetings where members of the public are allowed to be in attendance and speak, any Councillor with a disclosable pecuniary interest or other significant interest may also make representations, give evidence or answer questions about the matter.  The Councillor must then withdraw immediately from the meeting before the matter is discussed and any vote taken.


Where Members of the public are not allowed to be in attendance and speak, then the Councillor with a disclosable pecuniary interest should withdraw from the meeting whilst the matter is under consideration. Councillors who have declared other significant interests should also withdraw from the meeting if they consider their continued participation in the matter would not be reasonable in the circumstances and may give rise to a perception of a conflict of interest.


Councillors are not obliged to withdraw from the meeting where a dispensation to that effect has been obtained from the Audit, Pensions and Standards Committee.


Specialist Housing pdf icon PDF 136 KB

This report provides an update on the Council’s new approach to specialist housing - re-focusing investment towards prevention and recovery.


Customer Care and Complaints pdf icon PDF 97 KB

This report gives an overview of complaints, what the InTouch and Customer Relationship Teams do, recent performance, key findings and plans for improvement in the next couple of years.


2019 Medium Term Financial Strategy pdf icon PDF 149 KB

This report sets out the budget proposals for the services covered by this Committee – and an update is provided on any proposed changes in fees and charges.

Additional documents:


Date of Next Meeting

The next meeting is scheduled for the 3rd of April 2019.