Agenda and minutes

Public Services Reform Policy and Accountability Committee - Monday, 25th June, 2018 7.00 pm

Venue: Courtyard Room - Hammersmith Town Hall. View directions

Contact: David Abbott  Email:

No. Item


Appointment of a Vice Chair

The Committee is asked to elect a Vice Chair from its membership for the 2018/19 Municipal Year.



Councillor Dominic Stanton was appointed Vice Chair for the 2018-19 Municipal Year.


Apologies for absence

The Committee to note apologies for lateness or absence.


Apologies for absence were received from Councillor PJ Murphy.


Declarations of interest

If a Councillor has a disclosable pecuniary interest in a particular item, whether or not it is entered in the Authority’s register of interests, or any other significant interest which they consider should be declared in the public interest, they should declare the existence and, unless it is a sensitive interest as defined in the Member Code of Conduct, the nature of the interest at the commencement of the consideration of that item or as soon as it becomes apparent.


At meetings where members of the public are allowed to be in attendance and speak, any Councillor with a disclosable pecuniary interest or other significant interest may also make representations, give evidence or answer questions about the matter. The Councillor must then withdraw immediately from the meeting before the matter is discussed and any vote taken.


Where Members of the public are not allowed to be in attendance and speak, then the Councillor with a disclosable pecuniary interest should withdraw from the meeting whilst the matter is under consideration. Councillors who have declared other significant interests should also withdraw from the meeting if they consider their continued participation in the matter would not be reasonable in the circumstances and may give rise to a perception of a conflict of interest.


Councillors are not obliged to withdraw from the meeting where a dispensation to that effect has been obtained from the Audit, Pensions and Standards Committee.


There were no declarations of interest.


An introduction to scrutiny in Hammersmith & Fulham pdf icon PDF 287 KB

This briefing note gives an overview of what scrutiny is, how it works, how to ensure it is effective, and the remit of the committee. This item is presented for information only.


This item was presented for information only.


An introduction to the Public Services Reform department pdf icon PDF 116 KB

This item presents an overview of the new Public Services Reform department. At the meeting, senior officers from the department will present their areas of work and the key priorities for the service in 2018/19 to help inform the Committee’s work programme.

Additional documents:


Lisa Redfern, Director for Social Care and Acting Director of Public Services Reform, addressed the Committee and gave an introduction to the newly formed Public Services Reform department. She informed the Committee that the department brought together the Council’s commissioning, transformation, commercial, strategy and change management capability with the public health service offer. At the heart of this reorganisation was a commitment to whole system reform which will equip the Council to fundamentally rethink how it serves and supports residents.


The department brought together strategic commissioners, who oversee the procurement of social care services for adults and children and family support services, along with the commissioning of public health services. It also incorporates the Policy & Strategy team, which oversees the development of corporate policy and the co-ordination of strategic initiatives, the Business Intelligence team, which provides insight and analytics, the Community Investment team, which oversees the allocation of the third sector grants fund, and the Commercial Management team, which oversees corporate procurement and contract management.


Lisa Redfern then presented Public Service Reform’s service mission:


“We will drive and deliver system reform, disrupt the status quo and stimulate a creative renaissance in local approaches to public service. We will passionately focus on our collective potential to excel - through reform, commercial enterprise and system innovations - to benefit all those who we serve and support, and achieve public value.”


Lisa Redfern invited senior officers in the department to give an overview of their service areas and the key priorities and challenges for 2018-19.


Commercial Management – Simon Davis


Service areas covered:

·         Delivery Hub

·         Commercial Services

·         Asset Management

·         Commercial Programme

·         Corporate Cost Reduction


Simon Davis, Assistant Director for Contracts and Procurement, explained that his service area covered how the Council operated commercially and how it engaged with the markets. The Council had a contracts portfolio of around £250m and it was vital that it was being managed well – both to ensure that the Council was getting value for money and that the services delivered for residents. He noted that one of his key roles was to look at how the Council could improve its contract management. With such a large portfolio, there were opportunities for efficiencies. The service had a savings target of £1.5m from contracts in the first year and further savings in ongoing years.The two biggest contracts under the service’s remit were the Facilities Management contract with Amey and the Waste Management contact with Serco.


Councillor Christabel Cooper asked if Simon’s team worked closely with the Business Intelligence (BI) team on performance data and management information. Simon Davies replied that data quality for some of the contracts was not up to scratch. Going forward the team were looking to use BI more effectively – particularly for contracts that required regular monitoring of large amounts of data.


Sarah Thomas, Assistant Director – Public Services Reform, added that officers had used Moving On (the Council’s disaggregation from the shared service arrangements with Westminster and Kensington & Chelsea) as an opportunity to  ...  view the full minutes text for item 5.


Work programming 2018/19

The Committee is asked to consider its work programme for 2018/19.


This item was noted.